Refund policy
Last Updated: September 15, 2026
This Cancellation & Refund Policy explains how you can cancel an order or request a refund for products purchased through Trendify Kart.
1. Order Cancellation
Cancellation requests will generally be considered if made within 24 hours of placing the order, provided that the order has not already been processed or shipped.
Once the order has been shipped, handed over to the courier, or marked as out for delivery, cancellation may no longer be possible.
Where permitted by the courier, you may refuse delivery at the doorstep.
2. Damaged or Defective Products
If you receive a damaged or defective product, please report the issue to our customer service team within 48 hours of receiving the product.
You may be asked to provide photographs or videos of the product and packaging for verification.
After reviewing the complaint, we may offer a replacement, return, refund, or another appropriate resolution.
3. Wrong Product
If you receive a product different from what you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement, return, refund, or other suitable resolution.
4. Product Not as Described
If you believe the product received is materially different from the product shown or described on our Website, please notify us within 7 days of receiving the product.
Our customer service team will review the complaint and determine an appropriate resolution.
5. Non-Returnable Products
Products may not be eligible for return where they:
- Have been used or altered;
- Have been damaged through misuse or improper handling;
- Are missing required components or accessories;
- Are specifically identified as non-returnable on the product page; or
- Are outside the applicable return period.
6. Manufacturer Warranty
For products covered by a manufacturer's warranty, warranty-related complaints may need to be directed to the manufacturer or its authorized service centre.
7. Refund Processing
If a refund is approved by EMPIRE ENTERPRISES / Trendify Kart, the refund will generally be initiated within 5–7 business days after approval, or after the returned product has been received and inspected where applicable.
The actual time for the amount to appear in your account may depend on your bank, payment gateway, card issuer, or other financial institution.
8. Refund Method
Where possible, refunds will be made to the original payment method.
For COD orders, we may request bank account, UPI, or other payment details to process an eligible refund.
9. Contact
Email: support@trendifykart.com
Phone: +91 88286 13122